The governmental, communal and state company applications had more than 60,000 downloads on Uruguayan cell phones. Users seek to avoid phone calls and go to public offices.
In June last year, Preciosgub was launched. The service allows you to know the prices of products in supermarkets and compare where they are cheaper. There are 150 products available and more than 400 stores across the country.
One of the app's functions is to report incidents. Rafael La Buonara, coordinator of the app, told El País that the intention of the service is for users to report in case a product from a store appears in the app but is not in the mall.
Likewise, users make complaints of all kinds. "The application has become an open window to make complaints," said La Buonara. One of the main complaints is for products in which the price does not appear. In that case, a group of inspectors is sent to the supermarket who, depending on the seriousness of the fact, can open a file to the store in question.
At the same time, many users claim that some prices are "stealing". In that case, it is made clear to them that it is "not illegal" to set high prices and that shops are free to decide. "This is part of most of the complaints," La Buonara added.
When the app launched six months ago, it had the most downloads. Today, with 5,500 users who use it frequently, the volume of downloads "has stagnated". For this reason, at the end of December they added pharmacy chains that allow users to find out about cleaning products that were not included before. This year they will add new functions to stimulate its use.
Energy App.
The state app with the highest volume of downloads is that of UTE. With more than 55,000 users, customers carried out more than 245,000 procedures in the second half of 2016.
The one that is most used is the consultation and payment of debt, which represents 50% of the queries that users make through the application.
31% is the consultation and sending of the invoice, which guarantees the user to have a copy in their email.
The remaining 19% are customer complaints about lack of energy, requests to update personal information due to a change of address or change of account holder and requests to report the meter reading, because in many cases the UTE official went by the house and there were no people there. According to the state-owned company, they want to promote this function more in 2017.
Montevideo and the East.
At the departmental level, the Municipality of Montevideo has an application that allows users to make complaints about the capital's transport system. The service, available since July 2016, asks the user to attach a photo of the ticket and explain the reasons for the complaint.
In turn, the municipality is beginning to channel more and more complaints through the social network Twitter. At the level of urban mobility, for example, the Municipality uses the account @imtransito, in which users transfer their complaints that, in general, are answered.
In addition, there is the website Pormibarrio.uy, through which users can send reports on "damages, flaws, vandalism and other problems" in the city. Through an agreement, the information gathered on this platform is sent to the city's Unified Complaints System.
Users can report problems with trees, storm drains, sweeping, trash, debris, fairgrounds, planting and dumpsters.
In Maldonado they seek to improve in the same direction. As El País reported in yesterday's edition, the Municipality will allow its citizens in the coming days to make complaints about problems in the garbage containers through an application. The service, which will be available in the coming days, allows you to attach an image of the container that will then be sent to the concessionaire of waste collection services.
After one hour after the neighbor made the complaint, the concessionaire will have a period of 48 hours to solve the problem. If it does not do so, the commune may apply sanctions.
The app is part of a control and monitoring system that was developed between municipal technicians and members of the firm that works with the municipality.
Cutcsa qualifies.
From this week, Cutcsa users will be able to rate trips thanks to an online chat that the company set up on its mobile app. The service, which has more than 100,000 users, asks passengers to put their name, email, phone and message. And promises to respond "as soon as possible".
"People want more agility. Instead of picking up a phone, they want to communicate at the moment, if they are on the bus. It's not just to make a complaint, but also to make suggestions," Cutcsa president Juan Salgado told the program En Perspectiva on Monday.
Source: El País
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