IBM announced on July 12, the first service platform based on IBM Watson and built on IBM Cloud to augment human intelligence and help improve service provider operations through cognitive technologies.
The platform provides enterprises with artificial intelligence capabilities that unite human intelligence and new discoveries from data by creating infrastructures designed to predict, identify and solve potential problems, helping to reduce business disruption.
«En un mundo en el que la constante disponibilidad de la tecnología es la nueva norma para las empresas de todo tipo, los clientes esperan de sus socios de servicios la capacidad de ofrecer excelencia operativa en cualquier momento y en cualquier lugar para cualquier sistema», comentó Natalia de Greiff, Vicepresidente de Servicios de Tecnología para IBM Sudamérica. «IBM Services Platform with Watson redefinirá la entrega de servicios y la calidad, y proporcionará ventajas competitivas significativas a nuestros clientes”.
IBM Services Platform with Watson features Watson's cognitive capabilities to predict problems and proactively automate automation to improve quality and provide IT staff with critical information to help them make faster, data-driven decisions. Over the next three years, all industries will face a data explosion as more digitization occurs with the adoption of mobile devices and the Internet of Things. A recent IBM survey found that approximately 50 percent of CEOs plan to adopt cognitive computing by 2019, and expect a 15 percent return on their investment.
With the platform, automation tools can do more than execute simple instructions; they can now perform diagnostics and execute actions to address the root causes of problems; unstructured emails and chats can be read in natural language and the resulting insights used to solve problems without manual intervention. Technical requirements can be understood quickly, gaps in current operations can be identified and solutions can be designed and implemented. With broad knowledge bases able to be tapped, the best answers are available for technical experts to use so they can find faster problem resolution.
The platform supports the entire lifecycle of managed services, from design to build, integration and operation of services, with autonomous operations and extended expertise.
Customers around the world have already benefited from this integrated cognitive services solution. More than 10 million IT outages have already been processed on the platform. In addition, the platform is mitigating one million incidents each month. Customers are seeing quality improvement through the reduction of automatic incident resolution time by 90 percent.
Elements of IBM Services Platform with Watson:
- The platform uses IBM's Data Lake, larger than any of today's online retail data sources, based on operational systems data drawn from IBM's 30+ years of experience in data-intensive industries such as banking, airlines and retail. It serves as the database for the platform.
- The customer insights dashboard allows a customer to have real-time access and visibility into their IT environment, which is continuously learning and improving.
- A set of automated service delivery capabilities that support the design, management and optimization of IT environments.
- And finally, there's Watson, which in this case, serves as the platform's knowledge engine. By ingesting structured and unstructured data, it is possible to aggregate and analyze it, generate new insights, include automations, and learn how to manage all aspects of a hybrid cloud infrastructure, end-to-end.
IBM Services Platform with Watson is an open, standards-based platform that enables the integration of advanced technologies, pervasive security and data privacy, and delivers the next generation of cognitive IT services.
IBM Services Platform with Watson is already being used by 800 clients worldwide, helping them improve their business with higher quality, better productivity and innovation through data-driven insights.
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